Terms and Conditions for Bermondsey Movers

These Terms and Conditions set out the basis on which Bermondsey Movers provides removal and related services to domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service. These terms are intended to be clear, practical, and fair, while protecting both the customer and the company.

In these Terms and Conditions, “we”, “us”, and “our” refer to Bermondsey Movers, and “you” or “the customer” refers to the person or organisation requesting the service. Our services may include house removals, office removals, loading and unloading, packing support, furniture handling, transport, and associated labour. Any additional services are provided only where expressly agreed in writing or confirmed in the booking.

These terms apply to all bookings unless otherwise stated in a written agreement signed by both parties. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights under UK law.

1. Booking process

A booking with Bermondsey Movers is deemed accepted only once we have confirmed the service in writing or have otherwise issued a clear booking confirmation. A quotation may be provided based on the information you supply, including the size of the move, access conditions, travel distance, floor levels, parking availability, items to be moved, and any special handling requirements. Any quotation is based on the details available at the time and may be revised if the information changes.

To secure a booking, you may be asked to provide your name, address, contact details, moving date, inventory details, and any relevant instructions. You are responsible for ensuring all information supplied is accurate and complete. If important information is omitted or misleading, we may adjust the price, alter the service, or cancel the booking where necessary. Changes to the inventory or property access can affect labour time, vehicle size, and required equipment.

We reserve the right to refuse or decline a booking where the requested service is unsafe, unlawful, beyond our operational capacity, or inconsistent with our standard service requirements. In some cases, a pre-move survey may be required before we confirm the final scope of work. Any estimate given before a survey may be subject to change once the survey is completed.

Booking amendments

You may request changes to your booking, including the date, time, address, or service scope, subject to availability. We will use reasonable efforts to accommodate amendments, but we cannot guarantee that all requests will be possible. If an amendment materially changes the service, an updated quotation or additional charge may apply. Repeated changes close to the moving date may also affect availability.

2. Payments and pricing

All prices are stated in pounds sterling unless otherwise agreed. Where a fixed quotation is issued, it applies only to the exact service described in the booking confirmation. Where an hourly rate or provisional estimate is provided, the final charge will reflect the actual time, labour, materials, waiting time, and any other agreed costs. Charges may also increase if there are access difficulties, extra handling requirements, congestion, parking restrictions, or delays beyond our control.

Unless otherwise stated, payment is due on completion of the service. We may require a deposit, advance payment, or part payment to secure a booking, particularly for larger or time-sensitive moves. Any deposit requested will be confirmed at the time of booking. Deposits may be non-refundable where cancellation occurs outside the agreed cancellation period or where we have already reserved significant resources for your move.

If payment is not made when due, we reserve the right to suspend further work, withhold the release of items where lawful and appropriate, charge reasonable recovery costs, and/or pursue payment through formal debt recovery procedures. You are responsible for ensuring that any payment card, bank transfer, or other method used is valid and has sufficient funds. We may also charge interest on overdue sums in accordance with applicable law.

Unless specifically included in the quotation, charges do not cover third-party costs such as parking fees, congestion charges, tolls, permits, storage fees, or additional disposal charges. Where these costs are incurred on your behalf, you agree to reimburse them. Any extra services requested on the day of the move, including dismantling, reassembly, packing materials, or additional labour, may be charged separately.

Price changes

We may revise the price if the actual service differs from the agreed description or if unexpected risks arise that could not reasonably have been identified in advance. Examples include additional items, restricted access, unsafe handling conditions, or delays caused by incomplete preparation. Where possible, we will notify you before any material increase is applied.

3. Cancellations, postponements, and no-shows

You may cancel or postpone a booking by notifying us in writing. Cancellation charges may apply depending on how close to the scheduled date the cancellation is made and whether resources have already been allocated. If you cancel at short notice, we may retain part or all of any deposit to cover administrative costs, reserved labour, or lost scheduling opportunities.

Where you are entitled to cancel under consumer law, that right applies in accordance with the relevant statutory requirements. However, if you request that we begin work within any applicable cooling-off period, you acknowledge that some cancellation rights may be affected once the service has started. If you wish to cancel before the service begins, you should do so as soon as possible to minimise charges.

If we arrive at the agreed time and are unable to carry out the move because you, your representative, or the property is not ready, you may be charged a waiting fee, a re-attendance fee, or a cancellation fee. This includes situations where access is blocked, parking is unavailable, keys are not provided, or the goods are not prepared for loading. If our team is forced to leave due to unsafe conditions, the service may be treated as cancelled by the customer.

Delays and rescheduling

We will make reasonable efforts to perform the service on the agreed date and within the estimated time window. However, delays can occur due to traffic, weather, mechanical issues, prior jobs overrunning, or events beyond our control. We are not liable for loss arising solely from such delays, provided we act reasonably and keep you informed where practicable. Where a rescheduled date is necessary, we will offer a new slot subject to availability.

4. Liability and customer responsibilities

Bermondsey Movers will take reasonable care when handling your property. However, you remain responsible for ensuring that items are properly packed unless packing has been included in the service. Fragile, high-value, perishable, hazardous, illegal, or prohibited items must be declared in advance and must not be included unless we have expressly agreed to transport them. We recommend that you keep important documents, cash, jewellery, and irreplaceable items with you rather than in the load.

Our liability for loss or damage is limited to direct loss caused by our negligence, breach of contract, or wilful misconduct. We do not accept liability for pre-existing damage, ordinary wear and tear, items inadequately packed by the customer, hidden defects, or damage caused by unsuitable packaging. Where goods are fragile or particularly valuable, you should inform us before the move and may wish to arrange suitable insurance. Any claim must be supported by reasonable evidence and reported promptly.

To the fullest extent permitted by law, we are not responsible for indirect or consequential losses, including loss of profit, business interruption, missed deadlines, emotional distress, or loss arising from third-party actions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customer duties

You must ensure that the property is safe to work in, that floors and access routes are reasonably clear, and that animals, children, or other hazards do not interfere with the service. You are also responsible for arranging lawful access and parking where required, securing building permissions if necessary, and obtaining any permits or approvals that may be needed. If your instructions are incomplete or inaccurate, any resulting cost or delay may be charged to you.

5. Waste regulations and disposal

Where the service includes removal of unwanted items, packaging, or other waste, all disposal will be handled in line with applicable UK waste regulations. We will not unlawfully fly-tip, dump, or dispose of waste in a manner that breaches environmental law. If we agree to remove waste on your behalf, you confirm that you have the legal right to dispose of those items and that the waste does not contain hazardous or controlled materials unless we have specifically agreed and are authorised to handle them.

The customer is responsible for accurately identifying items to be removed and for informing us if waste contains sharp objects, chemicals, electrical equipment, batteries, oils, paint, asbestos, medical waste, or any other regulated material. Certain items may require specialist disposal and may not be accepted as part of a standard removal service. If we discover prohibited or undeclared waste, we may refuse to load it, isolate it, return it, or arrange lawful disposal at your cost.

Where waste transfer documentation, records, or evidence of disposal are required by law, we may retain and provide such documents as appropriate. You agree to cooperate with any lawful enquiries relating to waste handling and to pay any additional charges arising from compliance requirements, specialist disposal, or delays caused by incorrect waste declarations. We reserve the right to refuse any job that would require us to act unlawfully or outside our permitted scope.

Environmental standards

We aim to carry out our services responsibly and to minimise unnecessary waste. Packaging materials may be reused or recycled where practical and lawful. However, the decision to recycle, retain, or dispose of packing materials will depend on the service agreed and the condition of the materials. Any special recycling or disposal request should be made before the move so that appropriate arrangements can be considered.

6. Storage, waiting time, and access conditions

If storage is required, whether short-term or long-term, it will only be provided under a separate written arrangement or as expressly stated in the booking confirmation. Storage fees, access rules, insurance obligations, and release conditions may apply. We are not obliged to store goods beyond the agreed period, and uncollected items may attract further charges. Any storage arrangement is subject to availability and may include additional terms.

Where our team is required to wait because of access issues, building delays, missing keys, congestion, or late arrival of the customer, waiting time may be charged at the applicable hourly or agreed rate. If a return visit is required due to inaccessible premises or incomplete preparation, the additional attendance may also be chargeable. You should make sure that access arrangements are in place before the service begins.

We may suspend or stop work if we reasonably believe that continuing would create a risk to health, safety, property, or lawful compliance. Examples include unsafe stairways, unstable furniture, inadequate lifting conditions, or the presence of dangerous substances. In such cases, we will try to resume work once the issue has been resolved, but any resulting delay or extra cost may be your responsibility.

7. Insurance and claims

We maintain such insurance as is appropriate for the services we provide, but our insurance does not replace the need for your own cover where required. You should ensure that your property, contents, and any items in transit are insured to a level appropriate for their value and nature. If a claim is made against us, you must provide timely notice and any supporting information we reasonably request, including photos, descriptions, invoices, and evidence of value or condition.

Any claim for damage or loss must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service. We may inspect damaged items, request that they be retained for examination, and seek to resolve the matter through repair, replacement, or compensation where appropriate. Our decision will take into account the terms of this agreement, the nature of the item, and any relevant evidence.

If compensation is payable, it will not exceed the limits set out in these terms or the amount recoverable under applicable law, whichever is lower. You agree not to dispose of, repair, or alter any allegedly damaged item before we have had a reasonable opportunity to inspect it, unless urgent safety considerations make this unavoidable.

8. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer rights that apply under UK law. If any dispute cannot be resolved amicably, both parties agree to use reasonable efforts to settle the matter before starting formal proceedings.

We may update these Terms and Conditions from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed. Continued use of our services after any update indicates acceptance of the revised terms.