Terms and Conditions
Bermondsey Movers Service Terms and Conditions
These Terms and Conditions set out the basis on which Bermondsey Movers provides domestic and commercial removal, relocation and associated services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions, which apply to all quotations, confirmations, and work carried out by us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company, we, us or our means Bermondsey Movers, the provider of removal and associated services.
Customer, you or your means the individual, partnership, company or organisation booking our services.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, waste transfer or related services provided by us.
Goods means the items and property that we are asked to move, handle, store or otherwise deal with in the course of providing the services.
Contract means the agreement between you and us, comprising our quotation as accepted by you and these Terms and Conditions.
2. Quotations and Service Area
2.1 All quotations are provided based on the information you supply at the time of enquiry, including the addresses, access conditions, property size, volume of goods, and any special handling requirements.
2.2 Quotations are typically provided for removal services starting or ending within our normal service area. We may agree to operate outside our usual service area, subject to additional travel time, mileage charges and overnight costs where relevant.
2.3 Quotations are valid for a limited period as stated in the quotation, after which we may revise or withdraw them. Any changes in dates, addresses, access, volume, or nature of the goods may result in an amended quotation or additional charges.
2.4 Unless expressly stated, our quotation does not include insurance, customs duties, parking charges, congestion or clean air zone charges, tolls, storage fees, packing materials, dismantling or reassembly of furniture, or the disconnection and reconnection of appliances.
3. Booking Process
3.1 A booking is not confirmed until you have accepted our quotation in writing or via an agreed booking method and we have acknowledged that acceptance.
3.2 We reserve the right to refuse any booking at our discretion where, for example, access is unsafe, the work cannot reasonably be completed with the available resources, or the goods include prohibited items.
3.3 At the time of booking, you must provide accurate and complete information including:
a. Full collection and delivery addresses.
b. Details of access restrictions such as stairs, lifts, narrow streets, restricted parking or vehicle height limits.
c. An accurate description of the volume and type of goods.
d. Details of fragile, high value, or unusually heavy items.
3.4 If on arrival the actual requirements differ substantially from those advised at the time of booking, we may adjust the price or decline to carry out part or all of the services, and you may be liable for a cancellation or attendance fee.
4. Customer Responsibilities
4.1 You are responsible for:
a. Ensuring that you have the legal right to move the goods.
b. Obtaining all necessary consents, permits and authorisations, including any parking suspensions or access permissions that may be required at either address.
c. Preparing the premises for collection and delivery, including ensuring safe, clear access for our vehicles and staff.
d. Packing your goods safely and securely, unless you have booked our packing service.
e. Properly labelling all boxes and containers and clearly identifying any fragile or high-value items.
f. Being present, or appointing an authorised representative, at both collection and delivery to direct our staff and sign relevant documentation.
4.2 You must not ask our staff to undertake any action that is unsafe, unlawful, or outside the scope of the agreed services.
5. Excluded and Dangerous Goods
5.1 Unless expressly agreed in writing, we do not carry or handle:
a. Cash, bonds, securities or other negotiable instruments.
b. Jewellery, watches, precious metals or stones.
c. Valuable collections such as antiques, fine art or rare items.
d. Perishable goods that may deteriorate during transit or storage.
e. Animals, plants or living organisms.
f. Explosives, firearms, ammunition, flammable or hazardous substances, including gases, fuels, paints, solvents, chemicals or toxic materials.
5.2 If you submit such items without our knowledge, we accept no liability for loss, damage, deterioration, or any resulting costs or claims. You will indemnify us against any loss, damage, fine or expense we incur as a result.
6. Payments and Charges
6.1 Unless otherwise agreed in writing, payment terms are as follows:
a. For domestic removals, a deposit may be required to secure the booking, with the balance payable no later than the commencement of the services.
b. For commercial or larger moves, staged payments or payment on invoice terms may be agreed in advance.
6.2 We reserve the right to require full payment in advance for certain bookings, including peak periods, long-distance moves, or where significant third-party costs are incurred.
6.3 If payment is not received in accordance with agreed terms, we may suspend or cancel the services and retain any deposit paid. We also reserve the right to charge interest on overdue amounts at the statutory rate until payment is made in full.
6.4 Additional charges may apply where:
a. Access is significantly more difficult than advised, requiring additional time or equipment.
b. Waiting time occurs due to delays outside our control, such as late key release, delayed completion, or loading restrictions.
c. The move requires extra staff, vehicles, packing materials or journeys not originally quoted.
7. Cancellations and Postponements
7.1 If you need to cancel or postpone your booking, you must inform us as soon as reasonably possible.
7.2 We may apply cancellation or postponement charges based on the notice period given, for example:
a. More than seven days before the scheduled date: no charge or a nominal administration fee.
b. Between seven days and 48 hours before the scheduled date: a percentage of the quoted price may be charged.
c. Less than 48 hours before the scheduled date or on the day of the move: up to 100 percent of the quoted price may be charged.
7.3 Where we incur third-party costs on your behalf, such as parking suspensions or special equipment hire, these may be non-refundable regardless of the notice period.
7.4 We reserve the right to cancel or rearrange the services due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, access issues, safety concerns or legal restrictions. In such cases we will seek to agree an alternative date or provide a refund of any pre-paid charges for services not yet provided, but we will not be liable for consequential losses.
8. Performance of the Services
8.1 We will use reasonable care and skill in providing the services and will take appropriate steps to protect your goods and property during the move.
8.2 We may use our own staff and vehicles or reputable subcontractors to perform all or part of the services. Our obligations remain the same whether the work is carried out directly by us or by subcontractors acting on our behalf.
8.3 We are entitled to choose the route and method of transportation, taking into account efficiency, safety and legal restrictions.
8.4 We may decline to move goods through spaces or over surfaces where, in our reasonable opinion, doing so would risk damage to the goods or the premises, or would present a health and safety hazard. In such cases, we will seek your instructions, but we will not be responsible for delays or incomplete moves resulting from such limitations.
9. Liability for Loss or Damage
9.1 We will be liable for loss of or damage to your goods only where such loss or damage is caused by our negligence or breach of contract while the goods are in our custody and control.
9.2 Our liability for loss or damage to goods is subject to the following limits:
a. Unless otherwise agreed in writing, our total liability is limited to a fixed amount per job or an amount per item or box, up to an overall maximum per consignment.
b. We will not be liable for loss of value, depreciation, or indirect losses such as loss of profits, revenue, or anticipated savings.
9.3 We are not liable for loss or damage arising from:
a. Inherent defects, natural deterioration or pre-existing damage.
b. Incorrect or insufficient packing by you or a third party, where we did not provide the packing service.
c. Handling or transport of goods you instructed us to move against our advice.
d. Electrical or mechanical derangement of appliances or equipment, unless caused by physical damage due to our negligence.
e. Climatic or atmospheric conditions such as damp, mould or temperature variations.
f. Acts or omissions of third parties, including landlords, building managers, or other contractors.
9.4 You must inspect your goods and premises as soon as reasonably practicable after completion of the services. Any visible loss or damage must be notified to us in writing within a reasonable time, together with reasonable evidence such as photographs and a description of the damage.
9.5 If you fail to notify us within a reasonable time, we may not be liable for such loss or damage, or our liability may be reduced to the extent that the delay has prejudiced our ability to investigate the claim.
10. Insurance
10.1 We maintain appropriate liability cover for our operations; however, this may not provide full replacement cover for all items or for all types of loss.
10.2 You are strongly advised to arrange your own insurance to cover your goods during transit and any period of storage. We can provide, upon request, details of any optional cover available through us or third parties.
11. Waste, Recycling and Environmental Regulations
11.1 Where we provide waste removal or disposal services, we will do so in accordance with applicable waste and environmental legislation and guidance.
11.2 We will only remove waste that we are legally permitted to carry and dispose of. We may refuse to take items that are classed as hazardous, clinical or controlled waste, or any items for which appropriate disposal facilities are not reasonably accessible.
11.3 Any waste collected by us becomes our responsibility only from the point at which it is loaded onto our vehicle. Prior to this, you remain responsible for the safe and lawful presentation of waste.
11.4 We will use reasonable endeavours to ensure that reusable items are recycled or re-used where practical, but we do not guarantee that any particular item will be recycled or diverted from landfill.
11.5 You agree not to place prohibited items or hazardous materials within waste destined for disposal by us. If such items are discovered, we may charge reasonable additional costs for safe handling, segregation and disposal, and you will indemnify us against any fines, penalties or claims arising.
12. Access, Parking and Restrictions
12.1 You are responsible for providing or arranging suitable parking for our vehicles at both collection and delivery points. Any parking fines or penalties incurred due to your failure to arrange adequate parking or provide accurate information may be charged to you.
12.2 If we are unable to park reasonably close to the property, we may charge for additional time spent walking distances or shuttling goods with smaller vehicles or equipment.
12.3 You must inform us in advance of any building or estate rules, time restrictions, or lift booking requirements that may affect the move. Additional charges may apply where such restrictions cause delay or require extra staffing or visits.
13. Complaints and Dispute Resolution
13.1 If you have a concern about our services, please raise it with us as soon as possible so we can seek to resolve the issue promptly and fairly.
13.2 We will investigate any complaint in good faith and may request supporting information or evidence. You agree to cooperate with any reasonable investigation.
13.3 Where a dispute cannot be resolved by discussion, either party may consider alternative dispute resolution options. This does not affect your right to bring legal proceedings.
14. Data Protection and Confidentiality
14.1 We will collect and process personal data about you in order to provide the services, manage our business and comply with legal obligations. We will handle such data in accordance with applicable data protection legislation.
14.2 We will not disclose your confidential information to third parties except where necessary to perform the services, comply with law or enforce our rights, or where you have given your consent.
15. Force Majeure
15.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather, accidents, road closures, industrial disputes, acts of terrorism, pandemics, or government restrictions.
15.2 In such circumstances, we will take reasonable steps to minimise disruption and, where possible, agree a revised date or method for carrying out the services.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us. Any changes or special conditions stated in our written quotation or booking confirmation shall take precedence over these Terms and Conditions to the extent of any inconsistency.
17.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.4 These Terms and Conditions, together with the accepted quotation and any agreed written variations, constitute the entire agreement between you and us in relation to the services and supersede all previous agreements, understandings and representations.
